Privacy Policy

1. Introduction

Prosthetic Tracker ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our prosthetic tracking platform (the "Service").

Our Service is designed to facilitate communication between dental practices, dental laboratories, and patients regarding the progress of dental prosthetic work. We understand the sensitive nature of healthcare information and comply with applicable privacy laws and regulations.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, professional credentials, practice information
• Patient Information: Patient names, job descriptions, prosthetic types, appointment notes
• Job Details: Measurements, progress notes, milestone updates, estimated completion dates
• Communications: Messages, notes, and updates shared through the platform

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: Session cookies for authentication and functionality

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide job tracking, milestone updates, and progress notifications
• Communication: To facilitate communication between dental practices, labs, and patients
• Account Management: To create and manage user accounts, authenticate users, and provide support
• Improvement: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

4.1 With Your Consent

We share information when you explicitly authorize us to do so.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Hosting and infrastructure providers
• Email and notification services
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.3 Between Platform Users

Information is shared between authorized users based on their roles:

• Dental Practices: Can view jobs they created and patient information for their patients
• Lab Technicians: Can view job details for jobs assigned to them (excluding sensitive patient contact information)
• Patients: Can view progress information for their jobs using tracking codes (no access to internal notes or personal information of other users)

4.4 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Patient Privacy Protection

Special Protections for Patient Information:

• Limited Public Access: Patients can only view job progress using their unique tracking code
• No Personal Information Display: Patient names, contact information, and addresses are never displayed on public tracking pages
• Anonymized Tracking: Public tracking pages show only job progress, not patient identity
• Secure Access: All patient data is accessible only to authorized dental professionals involved in the case
• No Lab Access to Patient Contact Info: Lab technicians see job details but not patient contact information

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Controls: Role-based access controls limit data access to authorized users only
• Password Protection: User accounts are protected by passwords and secure authentication
• Regular Backups: Data is regularly backed up to prevent loss
• Security Monitoring: We monitor for unauthorized access and security threats

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (e.g., record-keeping requirements)
• Resolve disputes and enforce our agreements

Job records are typically retained for a minimum of 7 years in accordance with healthcare record-keeping standards. You may request deletion of your account and associated data, subject to legal retention requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Prosthetic Tracker
Email: privacy@prosthetictracker.com
Website: https://prosthetictracker.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for significant changes (if you have an account)

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.